Managed IT services
Choose a managed services provider and a help desk as two separate decisions.
These are broad categories, so the best first step is a short call or email. Once we’ve talked, the assessment captures the details.
A managed services provider watches and maintains your systems, on site, in a data center, or in the cloud. A help desk is a single, central point of contact between your organization and your users for IT incidents, service requests, and communication. They are distinct offerings, and many organizations need only one. I compare providers for each, and the provider you choose delivers the service.
What I compare
- Your environment. What runs on site, in a data center, and in the cloud.
- Monitoring scope. The systems, devices, and alerts a provider would watch.
- Help desk coverage. Hours, languages, and the ways users reach the help desk.
- Response targets. How fast incidents and requests are answered and closed.
- Team fit. How a provider works with your internal IT staff.
- Contract terms. Term length, notice periods, and auto-renewal clauses.
Common situations
No one watching the systems. I compare managed services providers that fit your environment.
Users with nowhere to turn. I look at a help desk as one point of contact for incidents and requests.
An agreement up for renewal. I compare your current provider against others before you renew.
When staying put is the right call
If your systems are monitored, your users know where to go for help, and your provider meets its targets, I will say so.
Already talked with me? Start the Managed Services assessment or the Help Desk assessment.
See the criteria I use to compare managed IT providers
How a Technology Needs Assessment works
Managed IT FAQ
Are managed services and a help desk the same thing?
No. Managed services monitors your IT environment. A help desk is one point of contact for your users. I compare them separately.
Can I start with only a help desk?
Yes. Each has its own assessment.
Does this replace my internal IT team?
Not necessarily. Many providers work alongside an internal team.
Who delivers the service?
The provider you choose. I compare providers and help you choose one.
Let’s talk.
Start with the decision in front of you, or write to me in your own words. You will reach me directly, with no pressure.